ITIL processes and associated documents

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ITIL processes and associated documents

Author: Tom Smyth Created: 08/05/2013 Category: ‍ ITIL Comments: 0

This blog post outlines the activities and processes you would undertake if are planning to implement an ITIL framework.

Each link will take you to the Consulting Cloud website where you will be able to browse and download documents related to each activity. You will also find on the website a full ITIL organization structure as well as a functional description of each role.

ITIL document or activity (click on the links to find documents)

Develop and maintain Business Strategy and Objectives

Develop and maintain IT Strategy and objectives

Develop and maintain Service Portfolio, Service Pipeline, Retired Services

Agree Budget /Forecast future requirements

Develop and maintain cost model

Develop and maintain Service Knowledge Management System

Build and maintain Service Catalog

Negotiate and document Service Level Agreements

Negotiate and document Operational Level Agreements

Negotiate and document Underpinning Contracts

Undertake Business Impact Analysis

Undertake Risk Analysis

Develop and maintain Business Continuity Plan

Develop and maintain IT Service Continuity Plan

Develop and maintain Availability Plan

Develop and maintain Capacity Plan

Develop and maintain Information Security Policy

Build and maintain Configuration Management System

Create Request for Change Record Template

Develop and maintain Standard Change Models

Develop and maintain Release Policy

Create Release Record Template

Create Roll-out Plan Template

Create Training and Communication Plan Template

Create Release Build Plan Template

Create Back out Plan Template

Create Release Test Plan Template

Create Release Implementation Plan Template

Maintain and develop DML Index

Create Incident Record Template

Create Event Record Template

Create Request Record Template

Create Problem Record Template

Create Known Error Record Template

Develop and maintain Continuous Service Improvement Programme (CSIP)

Develop and maintain Customer Satisfaction Surveys

Last Modified: Thursday 10th October 2013

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