ITIL Change Management in a Nutshell CM0002 (2 pages)

ITIL Change Management in a Nutshell CM0002 (2 pages)

It appears you do not have a PDF plugin for this browser. No biggie... you can click here to download the Sample PDF file.
Alternatively install Adobe Reader and restart your browser.

Product Code: CM0002
Price: $US 1.00

A quick and useful  overview of the ITIL Change Management process.


A change is the modification, removal or addition of any IT configuration item (CI) that alters the business operations or the technology infrastructure of any production or pre-production system or service. Where a change requires the modification, removal or addition of multiple CIs or requires multiple outages to complete the change then that change is a complex change known within Company X as a Project.

Change management is the process of coordinating changes to CIs. It manages any change which has the potential to impact on the operational working conditions and capabilities of one or more workgroups within Company X, or any external parties requiring access to shared IT services. It is the continuing process of planning, communicating, scheduling, monitoring, implementing and reviewing IT changes.

Change Management excludes service requests made via the IT Service Centre, such as access control requests, password changes, requests for extended support hours etc.

Change Requests are to be submitted by people responsible for making changes to production systems. Change Requestors can be Shared Services  technicians, IT support staff from business units, external suppliers, including application developers, or Project Managers. Several changes may be required to implement a more complex solution. Alternatively, a single change request with a comprehensive implementation plan can be used to coordinate the activities of several groups.



Write a review

Your Name:

Your Review: Note: HTML is not translated!

Rating: Bad            Good

Enter the code in the box below: