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Shared Services Templates

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IT Shared Services Charter DC0001 (18 pages)

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IT Shared Services Charter DC0001 (18 pages)
This charter outlines a typical Shared Services organization's commitment to its customers and other stakeholders in providing the designated services. It would be very useful to any organization contemplating setting up a Shared Services function within their organizatio..
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Outsourcing Contract Template IT Shared Services MC0006 (24 pages)

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Outsourcing Contract Template IT Shared Services MC0006 (24 pages)
This is a comprehensive template to assist organisations to develop a Service Agreement for a Shared Services function.   ..
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IT Shared Services MOU MU0001 (19 pages)

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IT Shared Services MOU MU0001 (19 pages)
A Memorandum of Understanding for a Shared Services operation.     ..
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Service Catalog Template Shared Services SC0004 (57 pages)

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Service Catalog Template Shared Services SC0004 (57 pages)
A Sample Service Catalog for an IT,  Outsourced or Shared Services organisation. The services catalog describes the services provided by Shared Services (SS)  to the Company X.  The aim of the catalog is to give greater visibility to the servi..
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Service Level Agreement Template SLA - Outsourcing or Shared Services SL0031 (11 pages)

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Service Level Agreement Template SLA - Outsourcing or Shared Services SL0031 (11 pages)
A document outling high level Service Levels for an Outsourced or Shared Services organization.     ..
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IT Pricing Review for Shared Services Organization HC0002 (16 pages)

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IT Pricing Review for Shared Services Organization HC0002 (16 pages)
This document analyses the current operations of a Shared Services enity to estimate what the costs to outsource the operation would be. It contains lots of good information about what elements should be analysed when conducting a pricing or costing review on an existing ..

If you are establishing a Shared Services function or are developing an existing Shared Services function then there are some useful documents available in this category.