Service Level Agreement Template SLA - Application Management SL0005 (18 pages)
A Service Level document covering the hosting of an application and infrastructure.
This agreement is made between Customer X (the Customer) and the Vendor. The agreement covers Platform Provision and Support Services for Application ABC (the Application) within the Vendor Data Centre and associated customer sites. Minor changes to the agreement may be recorded on the Amendment Sheet; these changes must be endorsed by both parties. This agreement will commence on (insert date) until (insert date), and will be reviewed annually by both parties. The agreement remains valid until superseded by a revised agreement mutually endorsed by the Customer and the VendorC.
Useful link (Outsourcing Center) Ten Key questions for developing Service Level Agreements
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