ITIL Service Center best practice guide or Call Monitoring and Handling Guide SM0001 (26 pages)
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ITIL Service Center best practice guide SM0001 (26 pages)

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Product Code: SM0001
Price: $US 1.00

A comprehensive guide to improving the performance of a Service Desk function within an Outsourced or Shared Services organization. Service desk best practice guide.

 

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Tags: ITIL, Service Center, Help Desk,