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Products tagged "ITIL"

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ITIL Acronyms IA0001 (3 pages) *** FREE ***

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ITIL Acronyms IA0001 (3 pages) *** FREE ***
ITIL acronyms can be very confusing. Download this FREE list to help you decipher them. ..
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ITIL Service Process Architecture for ITIL implementation SZ0001 (28 pages)

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ITIL Service Process Architecture for ITIL implementation SZ0001 (28 pages)
This is a very comprehensive document that outlines a Service Process Architecture and Automation Strategy for ITIL implementation.   ..
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ITIL roles - organization structure and functional responsibilities SM0010 (6 pages)

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ITIL roles - organization structure and functional responsibilities SM0010 (6 pages)
This is a comprehensive document outlining the structure and roles of an ITIL organization which is aligned to ITILV3. It also describes in great detail the functional responsibilities recommended to implement ITIL.   ..
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ITIL Metrics SL0035 (11 pages)

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ITIL Metrics SL0035 (11 pages)
This is a very comprehensive list of ITIL metrics to assist you to define your measurement and success criteria for internal IT, outsourced IT or IT Shared Services. There are hundreds of metrics to choose from across all ITIL processes.   ..
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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***

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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***
A simple but effective series of questions to conduct a quick Service Desk or Help Desk Customer Satisfaction Survey.   ..
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Service Catalog Template SC0001 (28 pages)

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Service Catalog Template SC0001 (28 pages)
A sample Service Catalog for an IT,  Outsourced or Shared Services organization. Purpose of the document The Service Catalog describes the services provided by ICT Delivery Services (IDS) to the Customer.  The aim of the catalog is to give greater visibi..
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Service Catalog SC0003 (19 pages)

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Service Catalog SC0003 (19 pages)
A Sample Service Catalog for an IT,  Outsourced or Shared Services organisation.         ..
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Service Catalog Template Shared Services SC0004 (57 pages)

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Service Catalog Template Shared Services SC0004 (57 pages)
A Sample Service Catalog for an IT,  Outsourced or Shared Services organisation. The services catalog describes the services provided by Shared Services (SS)  to the Company X.  The aim of the catalog is to give greater visibility to the servi..
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Service Catalog Template SC0005 (22 pages)

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Service Catalog Template SC0005 (22 pages)
A Sample Service Catalog for an IT, Outsourced or Shared Services organization. The purpose of this Vendor X Service Catalog is to define the services, prices and ordering details that Vendor X can provide to its customers. The Service Catalog attempts to describe..