Products tagged "ITIL"
ITIL acronyms can be very confusing. Download this FREE list to help you decipher them. ..
This is a very comprehensive document that outlines a Service Process Architecture and Automation Strategy for ITIL implementation. ..
This is a comprehensive document outlining the structure and roles of an ITIL organization which is aligned to ITILV3. It also describes in great detail the functional responsibilities recommended to implement ITIL. ..
This is a very comprehensive list of ITIL metrics to assist you to define your measurement and success criteria for internal IT, outsourced IT or IT Shared Services. There are hundreds of metrics to choose from across all ITIL processes. ..
A simple but effective series of questions to conduct a quick Service Desk or Help Desk Customer Satisfaction Survey. ..
A sample Service Catalog for an IT, Outsourced or Shared Services organization. Purpose of the document The Service Catalog describes the services provided by ICT Delivery Services (IDS) to the Customer. The aim of the catalog is to give greater visibi..
A Sample Service Catalog for an IT, Outsourced or Shared Services organisation. ..
A Sample Service Catalog for an IT, Outsourced or Shared Services organisation. The services catalog describes the services provided by Shared Services (SS) to the Company X. The aim of the catalog is to give greater visibility to the servi..
A Sample Service Catalog for an IT, Outsourced or Shared Services organization. The purpose of this Vendor X Service Catalog is to define the services, prices and ordering details that Vendor X can provide to its customers. The Service Catalog attempts to describe..
A Powerpoint presentation on Service Portfolio Management. ..
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