Service Catalog Template SC0001 (28 pages)
A sample Service Catalog for an IT, Outsourced or Shared Services organization.
Purpose of the document
The Service Catalog describes the services provided by ICT Delivery Services (IDS) to the Customer. The aim of the catalog is to give greater visibility to the services provided by IDS. The catalog includes base services, as well as optional services which can be acquired through additional business funding.
This catalog contains two main sections:
The first section provides general information about IDS and the services that it offers. It provides contact details for general information and for discussing services not represented in this catalog.
The second section provides a description of each of the services provided by IDS, including contact details for procuring these services.
A key function of the catalogue is to provide a basis for discussion of IDS’s services, and to provide a basis for ongoing assessment and improvement of the service offering. As new services are developed, or when current services are modified, they will be published in this catalogue.
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