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Outsourcing Client Engagement RASCI Chart *** FREE *** CE0002 (1 page)

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Outsourcing Client Engagement RASCI Chart *** FREE *** CE0002 (1 page)
A RASCI chart outling roles and responsibilities for various functions within an Outsourcing or Shared Services organization. The role descriptions cover Customer Relationship Management, Service Delivery Management, Communications, Technical Resources, Project Deliv..
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Client Engagement Key Operating Principles CE0003 (8 pages) **** FREE ***

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Client Engagement Key Operating Principles CE0003 (8 pages) **** FREE ***
A short Powerpoint presentation outlining what is expected of a Client Engagement Team within an Outsourcing or Shared services organization. The roles covered in the presentation are Client Engagement, Service Delivery and Pre-sales.   ..
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Thought Leadership Definition *** FREE *** MK0001 (1 page)

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Thought Leadership Definition *** FREE *** MK0001 (1 page)
A definition of Thought Leadership.   ..
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Service Level Agreement Template SLA - Service Level Package SL0004 (12 pages) *** FREE ***

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Service Level Agreement Template SLA - Service Level Package SL0004 (12 pages) *** FREE ***
A generic template to assist with the dvelopment of Service Level Packages for your organisation.     ..
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Service Level Agreement Template SLA - Service Level Package Service Centre Support SL0013 (18 pages) *** FREE ***

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Service Level Agreement Template SLA - Service Level Package Service Centre Support SL0013 (18 pages) *** FREE ***
Service Level Package Service Centre Support SLA  ..
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Service Level Agreement Template SLA - Service Level Package SOE Support SL0014 (16 pages) *** FREE ***

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Service Level Agreement Template SLA - Service Level Package SOE Support SL0014 (16 pages) *** FREE ***
Service Level Package SOE Support SLA ..
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Service Level Agreement Template SLA - Service Level Package Printing SL0015 (13 pages) *** FREE ***

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Service Level Agreement Template SLA - Service Level Package Printing SL0015 (13 pages) *** FREE ***
Service Level Package Printing SLA ..
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Service Level Agreement Template SLA - Service Level Package Non SOE Software SL0016 (13 pages) *** FREE ***

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Service Level Agreement Template SLA - Service Level Package Non SOE Software SL0016 (13 pages) *** FREE ***
Service Level Package Non SOE Software SLA ..
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Service Level Agreement Template SLA - Service Level Package External Access SL0017 (13 pages) *** FREE ***

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Service Level Agreement Template SLA - Service Level Package External Access SL0017 (13 pages) *** FREE ***
Service Level Package External Access SLA ..