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Products tagged "ITI"

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Service Portfolio Management Presentation SC0006 (6 pages)

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Service Portfolio Management Presentation SC0006 (6 pages)
A Powerpoint presentation on Service Portfolio Management.   ..
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Service Catalog Template Structure SC0007 (2 pages)

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Service Catalog Template Structure SC0007 (2 pages)
A list of possible services to assist you with the development of your own Service Catalog.     ..
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Service Catalog Template Component Descriptions SC0008 (2 page)

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Service Catalog Template Component Descriptions SC0008 (2 page)
A list of possible services to assist you with the development of your own Service Catalog. Includes component services.         ..
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Service Catalog Template - Component Items SC0009 (1 page)

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Service Catalog Template - Component Items SC0009 (1 page)
A list of possible services to assist you with the development of your own Service Catalog.   ..
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Service Level Agreement Template SLA SL0001 (52 pages)

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Service Level Agreement Template SLA SL0001 (52 pages)
A document defining the Service Levels for an Outsourced or Shared Services organisation. The purpose of this document to describe in detail the Service Level’s applicable to SHARED SERVICES services as specified in the SHARED SERVICES Business Service Catalog. ..
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Service Level Agreement Template SLA - Application Management SL0005 (18 pages)

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Service Level Agreement Template SLA - Application Management SL0005 (18 pages)
A Service Level document covering the hosting of an application and infrastructure. Excerpt This agreement is made between Customer X (the Customer) and the Vendor. The agreement covers Platform Provision and Support Services for Application ABC (the Application) ..
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Service Level Agreement Template SLA - Application Management SL0006 (34 pages)

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Service Level Agreement Template SLA - Application Management SL0006 (34 pages)
A Service Level document covering the hosting of an application and infrastructure. Useful link (Outsourcing Center) Ten Key questions for developing Service Level Agreements   ..
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Service Level Agreement Template SLA - Schedule for Outsourcing Contract SL0008 (21 pages)

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Service Level Agreement Template SLA - Schedule for Outsourcing Contract SL0008 (21 pages)
A Service Level document that relates to Data Center operations.  Useful link (Outsourcing Center) Ten key questions for developing Service Level Agreements   ..
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Service Level Agreement Template SLA - Framework Bronze Silver Gold Services SL0010 (1 page)

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Service Level Agreement Template SLA - Framework Bronze Silver Gold Services SL0010 (1 page)
A useful framework for defining, developing and implementing  gold, silver, bronze Service Levels.       ..