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A manual to outlining how to implement and run ITIL Operational Change Management within your organization. This document is IT infrastructure focussed. Example of contents of a Change Management Manual: Definitions.......................................................
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The purpose of this document is to outline a process for addition, change or removal of Services from the Service Portfolio. It describes the roles and responsibilities that are involved in the process.     ..
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A template that can be used to document operational procedures required to manage and run customer infrastructure.   ..
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Use this template to assist with the development of a Security Plan for your Managed Infrastructure enviornment.   ..
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If you are using a solution development methodology (for example Six Sigma) in parallel with Projects in the Customer, you may use the template from your solution development methodology instead of this template. If your project comprises multiple streams / sub-proje..
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The Quality Management Plan is an integral part of any project plan.   The purpose of the Quality Management Plan is to describe how quality will be managed throughout the lifecycle of the project. It also includes the processes and procedures for ensuring qu..
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A use case is a methodology used in system analysis to identify, clarify, and organize system requirements. The use case is made up of a set of possible sequences of interactions between systems and users in a particular environment and related to a particular goal. I..
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The support plan is based on the support strategy developed during the  design stage and describes in detail how the solution will be supported. It also describes how and when support will be provided during user acceptance testing and the transition period and how t..
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 This document describes the testing strategy that will be implemented for the <business system> to ensure that it is consistent and compliant within Customer X’s Enterprise Architecture environment."     ..