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Service Level Agreement Template SLA - Schedule for an Outsourcing Contract SL0012 (39 pages)

A comprehensive Schedule of Service Levels for an Outsourcing or Shared Services contract. Also helpful in developing Service Levels. Useful link (Outsourcing Center) Ten key questions for developing Service Level Agreements ..

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Service Level Agreement Template SLA - Outsourcing or Shared Services SL0031 (11 pages)

A document outling high level Service Levels for an Outsourced or Shared Services organization. ..

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Service Level Agreement Template SLA - Applications Management SL0034 (12 pages)

A good service level template for the management of business applications and infrastructure. This template does not cover the functional support of the application. Useful link (Outsourcing Center) Ten key questions for developing Service Level Agreements ..

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Service Level Agreement Template SLA - OLA SL0003 (27 pages)

A template to assist with the development of Operational Level Agreements . The purpose of this document is to identify the protocols for communication, responsibilities and call routing between the Service Desk and << Resolver Team Name>> to support..

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