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Service Delivery RASCI Chart RA0001 (4 pages)

A responsibility matrix for Account Managers, Service Delivery Managers, Incident and Change Managers within a Managed or Shared Services organisation. ..

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PMO RASCI Chart RA0002 (1 page)

Defines roles and responsibilities within a Project Management Office. ..

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Service Catalog Template SC0001 (28 pages)

A sample Service Catalog for an IT, Outsourced or Shared Services organization. Purpose of the document The Service Catalog describes the services provided by ICT Delivery Services (IDS) to the Customer. The aim of the catalog is to give greater visibi..

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Service Portfolio Template SC0002 (5 pages)

A template that can be useful to create a Service Portfolio for an IT, Outsourced or Shared Services organization. The Service Portfolio represents a complete list of the services managed. Some of these services are visible to the customers (Business Servic..

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Service Catalog SC0003 (19 pages)

A Sample Service Catalog for an IT, Outsourced or Shared Services organisation. ..

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Service Catalog Template Shared Services SC0004 (57 pages)

A Sample Service Catalog for an IT, Outsourced or Shared Services organisation. The services catalog describes the services provided by Shared Services (SS) to the Company X. The aim of the catalog is to give greater visibility to the servi..

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Service Catalog Template SC0005 (22 pages)

A Sample Service Catalog for an IT, Outsourced or Shared Services organization. The purpose of this Vendor X Service Catalog is to define the services, prices and ordering details that Vendor X can provide to its customers. The Service Catalog attempts to describe..

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