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IT Job Description Service Delivery Manager *** FREE *** JD0039 (3 pages)

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IT Job Description Service Delivery Manager *** FREE *** JD0039 (3 pages)
This role is responsible for ensuring that services as defined in the SS Services Portfolio are being delivered at the operational level to meet the required business outcomes. This includes taking the end to end view of SS services and seeking to be proactive in the cont..
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IT Job Description Reporting Analyst *** FREE *** JD0040 (2 pages)

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IT Job Description Reporting Analyst *** FREE *** JD0040 (2 pages)
The Reporting Analyst is a key role for Service Improvement.  Working with other members of the Service Improvement Team (including Service Delivery Managers), the Reporting Analyst will review and analyse data from components, systems and sub-systems in order to obt..
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IT Job Description Information Security Analyst *** FREE *** JD0041 (3 pages)

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IT Job Description Information Security Analyst *** FREE *** JD0041 (3 pages)
This role shall manage the days to day operational IT security programme around operational risk and vulnerability and threat management.  As part of the ongoing improvement in the operations, the incumbent will be required to lead information security projects to th..
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IT Job Description Disaster Recovery Manager *** FREE *** JD0042 (3 pages)

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IT Job Description Disaster Recovery Manager *** FREE *** JD0042 (3 pages)
Shared Services (SS) wishes to employ a IT Disaster Recovery Manager within the IT Security and Governance Group.  This appointment is responsible to develop, plan and implement IT Disaster Recovery plans for the SS and the four Department’s ICT infrastructure. The..
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IT Job Description Strategy and Architecture Lead *** FREE *** JD0043 (3 pages)

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IT Job Description Strategy and Architecture Lead *** FREE *** JD0043 (3 pages)
This role has responsibility for developing the Shared services (SS) technology strategy and architecture, as well as defining and operating the architecture governance model.   The SS technology strategy is required to show how information technology will su..
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IT Job Description Business Applications Support Manager *** FREE *** JD0045 (3 pages)

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IT Job Description Business Applications Support Manager *** FREE *** JD0045 (3 pages)
This role has ownership of the efficient functioning of the business applications operational environment that supports the delivery of SS services. This includes the business applications and database systems that comprise the applications operational infrastructure. ..
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IT Job Description Lead Infrastructure Delivery Manager *** FREE *** JD0048 (1 page)

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IT Job Description Lead Infrastructure Delivery Manager *** FREE *** JD0048 (1 page)
  Lead a team of Delivery Managers whose main tasks are to ensure that Company X projects are delivered on time and on budget.     ..
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IT Job Description Account Manager *** FREE *** JD0049 (3 pages)

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IT Job Description Account Manager *** FREE *** JD0049 (3 pages)
The Account Manager is ultimately accountable for overall customer satisfaction for all services that are provided by Company X (this covers both project and service delivery). Responsible for building effective customer relationships with customers and internal stake..
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IT Job Description Service Delivery Manager *** FREE *** JD0050 (4 pages)

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IT Job Description Service Delivery Manager *** FREE *** JD0050 (4 pages)
The position necessitates a highly motivated individual who can provide strong service delivery skills to deliver quality focussed outcomes. This role is responsible for ensuring that services as defined in the Vendor Z Service Catalogue are being delivered at the ope..