Service Level Agreement Template SLA - Application Management SL0005 (18 pages)
» »

Service Level Agreement Template SLA - Application Management SL0005 (18 pages)

It appears you do not have a PDF plugin for this browser. No biggie... you can click here to download the Sample PDF file.
Alternatively install Adobe Reader and restart your browser.
Product Code: SL0005
Price: $US 1.00

A Service Level document covering the hosting of an application and infrastructure.

Excerpt

This agreement is made between Customer X (the Customer) and the Vendor. The agreement covers Platform Provision and Support Services for Application ABC (the Application) within the Vendor Data Centre and associated customer sites.  Minor changes to the agreement may be recorded on the Amendment Sheet; these changes must be endorsed by both parties.  This agreement will commence on (insert date) until (insert date), and will be reviewed annually by both parties.  The agreement remains valid until superseded by a revised agreement mutually endorsed by the Customer and the VendorC.

Useful link (Outsourcing Center) Ten Key questions for developing Service Level Agreements

Write a review

Your Name:


Your Review: Note: HTML is not translated!

Rating: Bad            Good

Enter the code in the box below:



Continue
Tags: ITIL, Service Level Agreements, Application Management, SLA,