Service Catalog Template SC0005 (22 pages)
A Sample Service Catalog for an IT, Outsourced or Shared Services organization.
The purpose of this Vendor X Service Catalog is to define the services, prices and ordering details that Vendor X can provide to its customers.
The Service Catalog attempts to describe these services in terms that make sense to the customer. By necessity, it does however use some technical terminology that might need to be clarified with your Vendor X contact.
The Service Catalog will be referenced in other documents which describe the Vendor X services and service levels in more detail as well as outlining how Vendor X works with its customers and stakeholders. Document references are the:
- Vendor X Corporate Service Levels
- Technical Service Catalog
- Business Application Service Level Agreements
The target audience for this Catalog includes the CIO teams and their key stakeholders, business application owners, customer staff supporting consumers of IT services, and Vendor X customer facing teams.
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