Service Catalog Template Shared Services SC0004 (57 pages)
A Sample Service Catalog for an IT, Outsourced or Shared Services organisation.
The services catalog describes the services provided by Shared Services (SS) to the Company X. The aim of the catalog is to give greater visibility to the services provided by SS. The catalog includes services that are provided as a part of base funding, as well as optional services which can be acquired through business funding.
This catalog contains two main sections:
This first section provides general information about SS and the services that it offers. It provides contact details for general information and for discussing services not represented in this catalog.
The second section provides a description of each of the services provided by SS, including contact details for procuring these services.
A key function of the catalog is to provide a basis for discussion of SS’s services, and to provide a basis for ongoing assessment and improvement of the service offering. As new services are developed, or when current services are modified, they will be published in this catalog.
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