Service Portfolio Template SC0002 (5 pages)
A template that can be useful to create a Service Portfolio for an IT, Outsourced or Shared Services organization.
The Service Portfolio represents a complete list of the services managed.
Some of these services are visible to the customers (Business Services, defined by SLAs), while others are not (Infrastructure Services, defined by OLAs or UCs).
The Service Portfolio contains present contractual commitments, new service development, and retired services. It also includes third-party Infrastructure Services which are an integral part of the service offerings to customers.
The Service Portfolio is divided into three sections: Service Pipeline, Active Services (Service Catalog), and Retired Services. Services should be clustered according to Lines of Service based on common business activities they support. Only active services are visible to customers.
A dedicated database and portfolio management application will be used to manage the Service Portfolio.
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