Outsourcing Contract Template IT Support Agreement Application Infrastructure MC0009 (16 pages)
A Support Agreement for Infrastructure and Application Hosting
The purpose of the System Support Agreement is:
- To detail the services being purchased, level of system performance required, required operating hours, equipment maintenance windows, system backup schedules and other detailed information needed to properly support the hosting of an application/system.
To set out the roles, responsibilities and management principles of the agreement between ICT and the
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