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Service Level Agreement Template SLA SL0009 (6 pages)

A high level Service Level Agreement for an Outsourced or Shared Services organization. Useful link (Outsourcing Center) Ten Key questions for developing Service Level Agreements ..

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Solution Development Plan Template PJ0001 (12 pages) *** FREE ***

If you are using a solution development methodology (for example Six Sigma) in parallel with Projects in the Customer, you may use the template from your solution development methodology instead of this template. If your project comprises multiple streams / sub-proje..

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Quality Management Plan Template PJ0002 (11 pages) *** FREE ***

The Quality Management Plan is an integral part of any project plan. The purpose of the Quality Management Plan is to describe how quality will be managed throughout the lifecycle of the project. It also includes the processes and procedures for ensuring qu..

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Use Case Template PJ0004 (4 pages) *** FREE ***

A use case is a methodology used in system analysis to identify, clarify, and organize system requirements. The use case is made up of a set of possible sequences of interactions between systems and users in a particular environment and related to a particular goal. I..

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Project Support Plan Template PJ0005 (14 pages) *** FREE ***

The support plan is based on the support strategy developed during the design stage and describes in detail how the solution will be supported. It also describes how and when support will be provided during user acceptance testing and the transition period and how t..

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Test Plan Template PJ0006 (16 pages) *** FREE ***

This document describes the testing strategy that will be implemented for the <business system> to ensure that it is consistent and compliant within Customer X’s Enterprise Architecture environment." ..

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Scope Management Plan Template PJ0008 (11 pages) *** FREE ***

A Project Scope Management Plan is about identifying, documenting, managing and controlling the scope of the project. This includes both the product scope as well as the work involved to build the product or the capability. Project scope is concerned with th..

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