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Products tagged "ITIL"

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A Powerpoint presentation on Service Portfolio Management.   ..
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A list of possible services to assist you with the development of your own Service Catalog.     ..
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A list of possible services to assist you with the development of your own Service Catalog. Includes component services.         ..
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A list of possible services to assist you with the development of your own Service Catalog.   ..
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A document defining the Service Levels for an Outsourced or Shared Services organisation. The purpose of this document to describe in detail the Service Level’s applicable to SHARED SERVICES services as specified in the SHARED SERVICES Business Service Catalog. ..
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A Service Level document covering the hosting of an application and infrastructure. Excerpt This agreement is made between Customer X (the Customer) and the Vendor. The agreement covers Platform Provision and Support Services for Application ABC (the Application) ..
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A useful framework for defining, developing and implementing  gold, silver, bronze Service Levels.       ..
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A Service Level document covering the hosting of an application and infrastructure. Useful link (Outsourcing Center) Ten Key questions for developing Service Level Agreements   ..
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A Service Level document that relates to Data Center operations.  Useful link (Outsourcing Center) Ten key questions for developing Service Level Agreements   ..