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Products tagged "ITI"

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ITIL Acronyms IA0001 (3 pages) *** FREE ***

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ITIL Acronyms IA0001 (3 pages) *** FREE ***
ITIL acronyms can be very confusing. Download this FREE list to help you decipher them. ..
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Project Initation Document PID PJ0026 (14 pages)

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Project Initation Document PID PJ0026 (14 pages)
Project Initiation Document is used for documenting the essential rationales for initiation and implementation of a project. The Project Goals are identified and defined through it. For instance, it is identified that: Why the project is undertaken? Why..
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ITIL Service Process Architecture for ITIL implementation SZ0001 (28 pages)

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ITIL Service Process Architecture for ITIL implementation SZ0001 (28 pages)
This is a very comprehensive document that outlines a Service Process Architecture and Automation Strategy for ITIL implementation.   ..
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ITIL roles - organization structure and functional responsibilities SM0010 (6 pages)

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ITIL roles - organization structure and functional responsibilities SM0010 (6 pages)
This is a comprehensive document outlining the structure and roles of an ITIL organization which is aligned to ITILV3. It also describes in great detail the functional responsibilities recommended to implement ITIL.   ..
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ITIL Metrics SL0035 (11 pages)

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ITIL Metrics SL0035 (11 pages)
This is a very comprehensive list of ITIL metrics to assist you to define your measurement and success criteria for internal IT, outsourced IT or IT Shared Services. There are hundreds of metrics to choose from across all ITIL processes.   ..
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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***

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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***
A simple but effective series of questions to conduct a quick Service Desk or Help Desk Customer Satisfaction Survey.   ..
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IT Transition Plan - Transition IN Contract Schedule TR0001 (26 pages)

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IT Transition Plan - Transition IN Contract Schedule TR0001 (26 pages)
A comprehensive Transition Plan outlining activities and roles and responsibilities for transition of infrastructure and SAP applications to an Outsourced Vendor.   ..
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IT Transition Plan - Handover Plan TR0002 (10 pages)

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IT Transition Plan - Handover Plan TR0002 (10 pages)
This Plan is designed for the operational handover of infrastructure as part of the transition process. It can be used equally by Vendors and customers who are setting up an Outsourced or Shared Service operation.   ..
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IT Transition Plan PMP TR0003 (35 pages)

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IT Transition Plan PMP TR0003 (35 pages)
This Project Management Plan describes how an Outsourced or Shared Services Transition will be undertaken. It covers  an overview of the project, roles and responsibilities. How to handle scope changes, deliverables and risk. Table of Contents Chapter  1..