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KRA for Program Manager KR0005 (4 pages) *** FREE ***

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KRA for Program Manager KR0005 (4 pages) *** FREE ***
Contains : Strategic Initiatives, Operations and Support, Team Interactions, Leadership and Human Resources     ..
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KRA for Service Delivery Manager KR0006 (4 pages) *** FREE ***

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KRA for Service Delivery Manager KR0006 (4 pages) *** FREE ***
Contains : Strategic Initiatives, Operations and Support, Team Interactions, Leadership and Human Resources   ..
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Outsourcing Vendor Organization High Level Structure *** FREE *** OS0001 (3 pages)

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Outsourcing Vendor Organization High Level Structure *** FREE *** OS0001 (3 pages)
A useful few slides on the structure of an Outsourcing or Shared Services organization   ..
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Outsourcing Vendor High Level Organization Structure *** FREE *** OS0002 (4 pages)

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Outsourcing Vendor High Level Organization Structure *** FREE *** OS0002 (4 pages)
Presentation of a proposed structure of a Managed or Shared Services organisation and the potential benefits. In Powerpoint format.   ..
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Performance Appraisal for Senior IT Executive PA0001 (9 pages) *** FREE ***

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Performance Appraisal for Senior IT Executive PA0001 (9 pages) *** FREE ***
An "real life" appraisal of a Senior Executive of a large Outsourcing and Systems Integration Vendor. The person being appraised is running a large team of people in a strategic account for the Vendor. The appraisal has inputs from both the appraisee and appraisor review...
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Performance Appraisal Template PA0002 (4 pages) *** FREE ***

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Performance Appraisal Template PA0002 (4 pages) *** FREE ***
A template with a suggested format for performance appraisals. The template covers: Identifying and describing job functions and relating them to Company X key business objectives Giving and receiving feedback Developing realistic and appropriate perfo..
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Risk Log Template RI0003 (2 pages) *** FREE ***

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Risk Log Template RI0003 (2 pages) *** FREE ***
A simple spreadsheet to capture identified risks during a project.   ..
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Outsourcing Vendor Engagement Process CE0001 (1 page) *** FREE ***

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Outsourcing Vendor Engagement Process CE0001 (1 page) *** FREE ***
A useful Powerpoint presentation outling a process for customer engagement for an Outsourced or Shared Services organization.   ..
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Outsourcing Client Engagement RASCI Chart *** FREE *** CE0002 (1 page)

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Outsourcing Client Engagement RASCI Chart *** FREE *** CE0002 (1 page)
A RASCI chart outling roles and responsibilities for various functions within an Outsourcing or Shared Services organization. The role descriptions cover Customer Relationship Management, Service Delivery Management, Communications, Technical Resources, Project Deliv..