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IT Job Description Service Desk Supervisor *** FREE *** JD0035 (5 pages)

The primary purpose of this role is to establish, develop and manage the national Service Desk within Company X. The Service Desk is to be the first point of contact for any IT related issues. The Service Desk Supervisor is responsible for: Supervising th..

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IT Job Description Service Delivery Manager *** FREE *** JD0036 (3 pages)

This role is responsible for ensuring that services as defined under the various Customer X Support Plans are being delivered at the operational level to meet agreed SLAs. This includes taking an end to end view of Customer X services and seeking to be proactive in ..

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IT Job Description Systems Administrator *** FREE *** JD0037 (4 pages)

The primary purpose of this role is to provide 3rd level IT support for service calls and incidents and to provide infrastructure support to Company X IT projects. The Systems Administrator is responsible for: Administration, up time and maintenance of Company..

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IT Job Description Network and Security Service Team Lead *** FREE *** JD0038 (3 pages)

This role has team leadership responsibility for the efficient day-to-day resource management of the technical resources and services delivered by the Network Services Team, which forms part of the broader Infrastructure Services Group. Within this group, ..

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IT Job Description Service Delivery Manager *** FREE *** JD0039 (3 pages)

This role is responsible for ensuring that services as defined in the SS Services Portfolio are being delivered at the operational level to meet the required business outcomes. This includes taking the end to end view of SS services and seeking to be proactive in the cont..

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IT Job Description Reporting Analyst *** FREE *** JD0040 (2 pages)

The Reporting Analyst is a key role for Service Improvement. Working with other members of the Service Improvement Team (including Service Delivery Managers), the Reporting Analyst will review and analyse data from components, systems and sub-systems in order to obt..

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IT Job Description Information Security Analyst *** FREE *** JD0041 (3 pages)

This role shall manage the days to day operational IT security programme around operational risk and vulnerability and threat management. As part of the ongoing improvement in the operations, the incumbent will be required to lead information security projects to th..

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IT Job Description Disaster Recovery Manager *** FREE *** JD0042 (3 pages)

Shared Services (SS) wishes to employ a IT Disaster Recovery Manager within the IT Security and Governance Group. This appointment is responsible to develop, plan and implement IT Disaster Recovery plans for the SS and the four Department’s ICT infrastructure. The..

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IT Job Description Strategy and Architecture Lead *** FREE *** JD0043 (3 pages)

This role has responsibility for developing the Shared services (SS) technology strategy and architecture, as well as defining and operating the architecture governance model. The SS technology strategy is required to show how information technology will su..

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IT Job Descriptions and – Key Results Areas. A comprehensive selection of Information Technology Job Descriptions and KRAs across most functions of an Information Technology operation. Read More....