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A comprehensive guide to improving the performance of a Service Desk function within an Outsourced or Shared Services organization. Service desk best practice guide.   ..
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A comprehensive description of an Incident Managent process.        ..

IT Job Descriptions and – Key Results Areas. A comprehensive selection of Information Technology Job Descriptions and KRAs across most functions of an Information Technology operation. Read More....

The IT Job Descriptions available cover management, technical and administrative positions for a typical Information Technology function. Consulting Cloud is dedicated to assisting IT operations to perform their functions more effectively and efficiently.

We have therefore made most of the IT Job Description Templates free of charge.

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