IT Technical Services Department Charter DC0003 (8 pages) *** FREE ***
This Charter is oriented toward a Managed Services Vendor supplying technical services to the market. It also could be useful for an in-house technical services department. It outlines objectives, responsibilities organization. It outlines the objectives and responsibilities within the department.
"The objectives of the Technical Services Group are two-fold; in the sense that we deliver two distinct types of services that require a particular focus and a particular structure. These two focal areas can be described as Managed Services & General Services (Implementation & Specialization). Whilst the there are distinct focus there are also strong links between the two groups as they leverage the expertise of resources and demands of customers.
In addition to the above the Data Center and Operations group and the Internal support group also belong to this department
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