Outsourcing Contract Template Governance Schedule MG0002 (10 pages)

This document is in the form of a schedule to be attached to an IT Outsourcing Contract  It  describes the procedures to be adopted by both the parties to ensure effective Governance.

Table of Contents

1                Governance                                                                           

1.1            Service Review Meetings                                                                                

1.2            Executive Briefings                                                                                          

1.3            Customer Satisfaction Surveys                                                                       

1.4            Quality Plan                                                                                                    

2                Business Improvement                                                             

3                Reports                                                                                   

3.1            Summary Reports                                                                                            

3.1.1        Change Management                                                                                     

3.1.2        Configuration Changes                                                                                   

3.1.3        Asset Management                                                                                         

3.2            Service Level Reporting - Monthly                                                                  

3.2.1        Desktop PCs/Laptops – Reporting                                                                   

3.2.2        Applications Servers – Reporting                                                                    

3.2.3        Backup Restoration and Disaster Recovery - Reporting                                 

3.2.4        Support Desk – Reporting                                                                               

3.2.5        Incident and Problem Management - Reporting                                           

3.3            Service Level Reporting -  Ad Hoc                                                                   

3.3.1        Security – Reporting                                                                                       

3.3.2        New Initiatives Services - Reporting                                                             

 

Number of pages: 10

Preview pages: 1-2, 5-6

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_{Tags:  Managed Services, Governance, Contract, Schedule Sample, Shared Services, Sample documents, Template, example, vendor, supplier, outsourcing agreement, outsourcing contract, contract template, IT, Managed Service Contract Schedule,} 

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