IT Job Description Locations Team Leader *** FREE *** JD0029 (4 pages)

IT Job Description Locations Team Leader *** FREE *** JD0029 (4 pages)

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Product Code: JD0029
Price: $US 0.00

The Location Team Leader is responsible for:

  • Providing 2nd  level ICT support to end-users in the region.
  • Supervising the regional team of IT Support Officers. This includes taking overall responsibility for recruitment, retention and training of these staff.
  • Ensuring the regional IT Support Officers have the requisite skills and tools to support the regional stores operations and end-users.
  • Ensuring that regional resources are scheduled to meet end-user demands.
  • Ensuring that all IT Support Officers within the region are delivering quality support to the stores and they are meeting the required service levels.
  • Maintaining high levels of end-user satisfaction with the services in the region.
  • Being an escalation point for technical or service delivery issues within the region.
  • Taking initiatives to develop the IT Support Officer team's local site knowledge, technical expertise and professionalism.



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