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ITIL Templates, Documents and Processes

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ITIL Acronyms IA0001 (3 pages) *** FREE ***

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ITIL Acronyms IA0001 (3 pages) *** FREE ***
ITIL acronyms can be very confusing. Download this FREE list to help you decipher them. ..
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ITIL Service Process Architecture for ITIL implementation SZ0001 (28 pages)

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ITIL Service Process Architecture for ITIL implementation SZ0001 (28 pages)
This is a very comprehensive document that outlines a Service Process Architecture and Automation Strategy for ITIL implementation.   ..
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ITIL roles - organization structure and functional responsibilities SM0010 (6 pages)

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ITIL roles - organization structure and functional responsibilities SM0010 (6 pages)
This is a comprehensive document outlining the structure and roles of an ITIL organization which is aligned to ITILV3. It also describes in great detail the functional responsibilities recommended to implement ITIL.   ..
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ITIL Metrics SL0035 (11 pages)

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ITIL Metrics SL0035 (11 pages)
This is a very comprehensive list of ITIL metrics to assist you to define your measurement and success criteria for internal IT, outsourced IT or IT Shared Services. There are hundreds of metrics to choose from across all ITIL processes.   ..
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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***

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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***
A simple but effective series of questions to conduct a quick Service Desk or Help Desk Customer Satisfaction Survey.   ..
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Service Delivery RASCI Chart RA0001 (4 pages)

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Service Delivery RASCI Chart RA0001 (4 pages)
A responsibility matrix for Account Managers, Service Delivery Managers, Incident and Change Managers within a Managed or Shared Services organisation.   ..
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ITIL Service Center best practice guide SM0001 (26 pages)

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ITIL Service Center best practice guide SM0001 (26 pages)
A comprehensive guide to improving the performance of a Service Desk function within an Outsourced or Shared Services organization. Service desk best practice guide.   ..
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ITIL Incident Management Process SM0002 (25 pages)

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ITIL Incident Management Process SM0002 (25 pages)
A comprehensive description of an Incident Managent process.        ..
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ITIL Incident Management Process Improvement Paper SM0003 (4 pages)

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ITIL Incident Management Process Improvement Paper SM0003 (4 pages)
A paper focussed on improving the Incident Management communication process.       ..
ITIL Templates, Documents and Processes

ITIL provides the foundation for quality IT Service Management. It actively supports corporate aims by offering services which are based on efficient principles and adequately fulfill business requirements. It can become a profit generator instead of being seen as an inevitable cost burden. The introduction of a consistent set of processes will highlight potential weaknesses in the previous operations and encourages pro-active improvements. Shortened resolution times, better management control, more reliable IT services and the implementation of permanent solutions to formally acknowledge problems are just some of the many ways ITIL will revolutionize your IT services. The ITIL templates found on the Consulting Cloud website can be useful in establishing an ITIL frameowrk.

ITIL allows for better accessibility to services for users through a single point of contact, speedy responses to customer enquiries and complaints, improved team work and communication, better identification of areas for improvement, pro-active approach to service provision, more favorable perception of services provided, improved quality of IT-related information for optimal management and decision-making and reduced impact on the company's business activities.

The Consulting Cloud ITIL documentation and templates that you can find under this category will assist businesses wishing to implement ITIL to start the journey and eventually realize the benefits. Ther are many "flavors" of Service Catalog, Service Level Agreements, Problem Management and Incident Management policies and processes. In addition there are several ITIL sample documents related to Service Improvement and Customer Satisfaction Surveys. 

List of ITIL functions and related douments

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